STATEMENT OF INTENT
We are committed to giving you the best possible service. We cannot achieve this without the involvement of you, the patient.
Please help us to help you.
You will be treated as an individual and will be given courtesy and respect at all times. If you need to be referred elsewhere we will do our best to arrange that you get the treatment and support you require from Consultants, Specialist Medical Services and other agencies concerned.
We will respect your privacy and confidentiality at all times. Be ready to tell us of your past illnesses, medication, hospital admissions and any other relevant details. The information you give us will only be released to other practitioners and relevant agencies if it is important for your treatment.
We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information that directly affects your health and the care being offered. We will always try to explain what is wrong with you and what we propose to do about it in a way you can easily understand including all the implications and any alternatives before you decide to agree to that treatment.
Where patients are seen via our Appointment System they will normally be seen within 15 minutes of the appointment time or be given an appropriate explanation for the delay.
Requests for Repeat Prescriptions are accepted at any time between 8:30am to 15:00pm on our Repeat Prescription line 892009. The prescription will be delivered to the Pharmacy of your choice, ie, Williamson’s, Sutherland’s and The Co-op where they will then be available for collection 24 hours later.
Whenever possible, incoming telephone calls will be answered within 6 rings. At the busiest times (between 8:30am—9:30am) all lines may be engaged and patients are requested to leave non-urgent calls until later in the day. If phoning for test results please phone on 893321 after 4pm.
We welcome your suggestions or written comments about how the practice could be improved. If you have a problem or complaint about what we do here we will take it seriously, discuss it fully with you and investigate it thoroughly.
We want to improve services and will therefore welcome any comments you have. You may discuss your comments with the Doctor you normally see, or if it is not relating to your health, with the Practice Manager.
Your help and co-operation is essential to enable us to achieve all of this.
PATIENT RESPONSIBILITIES
Help us to help you. This means that we have responsibilities to each other.
You should try to look after your health as best you can. We are always willing to give you information, encouragement and practical advice to help you do this.
Please remember that you own Doctor may not always be available due to other commitments such as Clinical meetings, Study leave and holidays.
We ask you to treat the Doctors and all Staff with courtesy and respect.
It is in your best interest to understand any treatment you have been prescribed, so please ask if you have any doubts about what you should be doing. If you make an appointment please try to keep it on time and if for any reason you cannot, notify us promptly so that we can see another patient in your place.
Please consider carefully whether you need an appointment urgently, or soon, or if it could wait a little while longer. If a telephone consultation with a GP or Nurse would suffice, please let the receptionist know.
Home visits are for people who are genuinely house bound or seriously ill. Please ensure that requests for home visits are made before 10:30am whenever possible.
Out of Hours emergency calls are automatically redirected to NHS24. Please do not misuse this service.
